Hmmmm...... I guess I would scale back that promise a little :-)
Most of the time when people speak of CRM they mean:
1) Contact management plus categorization
2) Comment tracking
3) Task tracking (i.e. sales opportunities, etc)
4) Appointment Tracking
1.3 will do the first two quite well. It will not do everything that
people want from a "complete" CRM without some additional extensions to
the database. I am sure these will come in the form of add-ons later
(any volunteers?) but they are not there now and there are no current
pkans to add scheduling and task tracking to the financial core of the
application.