Re: Poll: Most helpful feature after 1.3?

[ario <..hidden..>]

Wow! Unbelievable how I recognise myself in your description of how you
tried to get the (super)users/owners set up.
This is exactly what makes me reluctant to try to install 1.3
immediately and right now.

As a side note, I also was a fervent Fedora user for many (maybe 15 now)
years, but I gave up the 6 monthly OS upgrades and still run version 10
at this time.
Very recently however, I installed Fedora 15 on a newly acquired
computer, only to find out that the Gnome desktop was locking the user
(me) too much out of seeing and influencing what's actually going on, so
I removed it and went with Ubuntu 11.04, despite the attractive features
of SELinux (not to mention the NOT SO attractive features of the
same :) ).

Anyway, I was (possibly quite naively) expecting that upgrading to 1.3
would only involve setting up a brand new instance of Linux with
LedgerSMB 1.3 and then importing the backup I most cleverly would have
made of the 1.2 version that I'm running, but somehow reading the
postings on this list I fear it won't be so easy, so I will just keep
monitoring this list until I get a 'feeling' of how complicated it will
get and how to do it, before I will make te switch.

Holding my breath :)


On Fri, 2011-07-22 at 09:53 -0500, o1bigtenor wrote:
> On Mon, Jul 18, 2011 at 2:08 PM, Chris Travers <..hidden..> wrote:
> > On Mon, Jul 18, 2011 at 12:01 PM, o1bigtenor <..hidden..> wrote:
> >
> >> Something that didn't take a guru 8 hours to install!!!!!!!!!!
> >>
> > It would be helpful to have a more detailed problem description here
> > so we know what to document better.  We do offer (and will continue to
> > offer) RPM (for CentOS/Scientific Linux/Fedora) and debian (for Debian
> > and Ubuntu) packages which should cut way down on installation issues
> > (tracking down dependencies, etc).  Installation on Windows is
> > supported but is harder.
> >
> > But currently, today, even a manual installation isn't that much work.
> >  I charge a flat $60 for installation and I don't think I ever spend
> > more than half an hour of active time on it.  I don't expect the rate
> > or the time commitment to go up with 1.3.
> >
> > Perhaps your guru can write the list and provide information about
> > what went wrong so we can make it better.  But given that I don't see
> > these issues, it's extremely hard for me to correct them based on that
> > description.
> >
> Your response is why I thought very seriously of not saying anything.
> 
> I am NOT a computer expert.
> I have used computers from a Mac plus in 1986 through various
> iterations to a PC in 1999 starting with Windows SE and then moving to
> first RedHat (full time in 2001 part time investigating before that)
> and then to Debian in 2007 (wanting a longer cycle between upgrades
> than 6 months).
> I run a farm.
> I have also worked for wages full time for most of the last 17 years.
> I USE computer systems.
> I haven't felt a need to want to create computer systems (programs etc).
> 
> The instructions given for Debian installation were very frustrating.
> 
> It was assumed that you had Postgres running.
> It was assumed that you had all the associated programs (like psql)
> running and correctly linked.
> It was assumed that you had Apache running.
> It was assumed that you knew how to make these programs work harmoniously.
> It was assumed that if anything didn't install correctly that you
> would KNOW how to fix the issues and repair the now broken install.
> 
> 
> One of the issues I remember running into was trying to determine
> which password was being asked for. Was it for the Postgres superuser
> or the LedgerSMB superuser or the Postgres database owner.
> 
> It was after many hours of paid help that I was able to get LedgerSMB
> installed - - then I could not figure out how to log in. I tried all
> the combinations of things I could think of. I used  commands to
> install new superuser passwords after removing the old ones. Nothing
> worked. So I just gave up.
> 
> I see myself as a business owner/operator and have become somewhat
> capable as a computer user so when I read your response to my
> suggestion it was like what I have heard lots of time 'RTFM'. Well I
> have read manual and I can tell you more about whats happening in a
> cow's gut by looking at her feces than I can tell you about how to set
> up the 'common' involved *nix program.
> 
> I see myself as indicative of many many users out there. I am
> comfortable enough with Linux to have set up dual booting systems for
> other people and fielded more than a few 'computer help' phone calls
> yet I get totally lost trying to install something like LedgerSMB and
> then when I indicate that its not very straightforward I get told its
> easy and takes no time at all. Perhaps you don't see how unhelpful
> that is or how frustrating but I can tell you that although I still
> follow the discussions on both the development and the user forums I
> am NOT looking at using the product - - because I just can't count on
> it. For my business accounting needs  - - - it JUST MUST WORK!!
> 
> For what its worth - - you have my response.
> 
> The ball is now in YOUR COURT.
> 
> Darald Bantel
> 
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