Re: How to disable default entry of old/previous customer on POS screen?

[Luke <..hidden..>]

On Sun, 8 Jun 2008, ..hidden.. wrote:

> > Ok, the first part is a bug (disabled customers should not be current
> > customers).  We should be able to fix this.
> > 
> > As for customer searches, which customer searches are you talking
> > about?  There are times you want to be able to search for old
> > customers and times you don't.
> > 
> > Best Wishes,
> > Chris Travers
> > 
> 
> I am mainly referring to searches from the POS screen.  We have the 
> dropdown menu disabled.  I realize on other search screens (i.e. 
> AR>Customers>Reports>Search) that I can select "inactive" as part of the 
> search criteria.  In addition, if we have a customer flagged as inactive 
> in the database, I can foresee issues later where we try to use queries 
> for active customers for use in other applications.  I don't believe 
> changing the customer record to trick it is the best approach.  I just 
> want to be able to eliminate user errors that we currently see because the 
> POS screen remembers the previous customer who doesn't happen to be the 
> current customer.

It actually seems somewhat nonsensical for a POS screen, to be defaulting 
to the previous customer in any circumstances.  The very nature of POS 
suggests transient and constantly changing customers.

Luke