[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Product returns and issuing credits

I just want to double check that I'm doing this correctly.

When a customer returns an item, the correct way to issue a credit within LSMB is to create an invoice with negative values, correct? The qty will be negative, therefore, the charge will be negative. Since the quantity is negative on the invoice, it should return this item back to inventory. Is there another preferred method of handling this?

This has raised a question about product returns and warranty work. All that is happening in this instance is that the item is being received and will either be replaced with the correct item or repaired and sent back out. The client would like a record of this having been done withing LSMB. In the case of replacements, would it be the case that I create one invoice to receive the item so is to put the old item back into inventory and a second sales order and invoice to send the new item of the same cost out (without charging the customer twice)? For warranty repairs, since the same item will usually be shipped back to the customer, is there a suggested way to manage this within LSMB?