Re: Product returns and issuing credits

["Chris Travers" <..hidden..>]

Hi Charley;

In general you are correct, but it gets confusing and doesn't work
well with noncomparable items (such as if you have computers with
different costs and specs on the same part record).

At some point, we will probably provide the option of handling that
case but it isn't part of the current codebase.  Currently if you have
noncomparable items, you have to track them under different parts
records.

For warranty work, I usually simply make whatever records are required
and sell the part to the customer at a 100% discount.  This keeps the
cogs working properly.

If you buy it back, it will put it back in at last cost (which is
probably correct) and then sell the warranty part at last cost (which
is probably also technically correct).

Best Wishes,
Chris Travers

On 11/13/06, Charley Tiggs <..hidden..> wrote:
> I just want to double check that I'm doing this correctly.
>
> When a customer returns an item, the correct way to issue a credit
> within LSMB is to create an invoice with negative values, correct?  The
> qty will be negative, therefore, the charge will be negative.  Since the
> quantity is negative on the invoice, it should return this item back to
> inventory.  Is there another preferred method of handling this?
>
> This has raised a question about product returns and warranty work.  All
> that is happening in this instance is that the item is being received
> and will either be replaced with the correct item or repaired and sent
> back out.  The client would like a record of this having been done
> withing LSMB.  In the case of replacements, would it be the case that I
> create one invoice to receive the item so is to put the old item back
> into inventory and a second sales order and invoice to send the new item
> of the same cost out (without charging the customer twice)?  For
> warranty repairs, since the same item will usually be shipped back to
> the customer, is there a suggested way to manage this within LSMB?
>
> Charley
>
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