Thank you for your reply David.
What tasks are available to you by integrating Ledgersmb with RT? We are looking at something similar for tracking our customers and corresponding tickets. But we ultimately would like to generate an invoice from that ticket info. Any additional information would be greatly appreciated.
We also have an asterisk phone box, what does your integration do for you on this?
Thanks
----- Original Message -----
Sent: Tuesday, February 17, 2009 12:57 PM
Subject: FW: [Ledger-smb-devel] Help Desk and Ledgersmb
> Date: Tue, 17 Feb 2009 13:50:31 -0500
> From: ..hidden..
> To: ..hidden..
> Subject: Re: [Ledger-smb-devel] Help Desk and Ledgersmb
>
> shaker Khzym wrote:
>
> > I search about Help Desk Program that can work or Integrated with
> > Ledgersmb program ,any help
>
> We use RT (Request Tracker): http://bestpractical.com/rt
> We've integrated it with LedgerSMB with some custom-written Perl modules.
> (We've also integrated SugarCRM with RT and LedgerSMB, and Asterisk with
> all three of those...)
>
> This was a rather ambitious undertaking; you need to be comfortable with
> custom programming to take it on. I would share our code, except it is
> tightly tied into our particular company and would probably not be
> useful for anyone else.
>
> Nevertheless: If you are looking for helpdesk or ticket-tracking software,
> RT is excellent and very easy to extend.
>
> Regards,
>
> David.
>
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