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Re: [ledgersmb-users] Installation: APPLICATION ERROR ... DBAdmin.pm line 265.
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Re: [ledgersmb-users] Installation: APPLICATION ERROR ... DBAdmin.pm line 265.

On Mon, Aug 28, 2017 at 9:06 AM, David G <..hidden..> wrote:

Hi Michael,

Sorry to hear you have a problem installing.
Lets see what we can do to help.

If you could start by answering the following questions please.

  • did you download the tarball, git repo, docker image, or debian package
  • what do the following commands return
    • [[ -x $(which apt) ]] && apt list libpgobject* || echo no apt
    • perl -M'PGObject::Util::DBAdmin' -e 'print "\nVERSION=$PGObject::Util::DBAdmin::VERSION\n";'
    • cat /etc/lsb-release /etc/issue /etc/redhat-release  /etc/suse-release /etc/mandrake-release /etc/os-release 2>/dev/null
    • uname -ov
    • echo -e "PERL5LIB: $PERL5LIB"
    • perl -I$HOME/perl5/lib/perl5 -Mlocal::lib
  • Stop the LedgerSMB Starman process (probably "sudo service starman-ledgersmb stop" )
    • run cd /usr/local/ledgersmb # cd to the LedgerSMB install dir
    • run starman --listen --workers 1 tools/starman.psgi  # start starman manually
    • browse to "http://$ledgersmb_server_address:5762/setup.pl"
    • login with no company name using the login button not the create button
    • copy the starman console output into this email
    • ctrl-c to kill starman
    • copy the result of
      run cat /var/log/postgresql/postgresql-9.4-main.log into this email
      (redact anything sensitive, and only show the part for the time after you start starman)
  • If the above works, try re-starting starman, and creating a new company instead of simply logging in

We can often provide realtime assistance if you visit us in our chat room at

Also, maybe even more critically:

can you send the postgresql logs? Or at least relevant entries?


David G  (dcg_mx in the chat room)

On 28/08/17 10:09, Michael Chinn wrote:

Version: 1.5.9
Environment: Ubuntu-16.04 x64
Apache2 + PostgreSQL-9.5

Following install instructions at:

Got all the way to the "setup.pl".  Enter the user name "lsmb_dbadmin" +
password + name-of-new-company-db.

Got this error:

/usr/local/share/perl/5.22.1/PGObject/Util/DBAdmin.pm line 265.
dbversion: 1.5.9, company:
Status: 500 Internal server error (PSGI.pm run_new)

I've checked Apache2, Starman, and PostgreSQL and all are up and running
w/o errors.

Help? Hints?


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Best Wishes,
Chris Travers

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