Re: Request for comments: towards CRM functionality

[Chris Travers <..hidden..>]

On Sat, Jul 23, 2011 at 4:05 PM, Luke <..hidden..> wrote:

> I agree with using existing solutions as much as is practical, but however
> it's done, we do need to do it.  If that ends up being wheel reinvention
> in-house, instead of absorbing or linking to something from the broader
> open source world, then while it may not be the most ideal solution, it
> will be one, and like it or not, we do need it.

Just to be clear:  The application sitting on top is really secondary.
 I think we need to be able to support this in the db in an
accounting-friendly way.  That area's critical.  It provides a
simpler, lighter weight way of integrating with something like RT,
Vtiger, SugarCRM, and the like.   An application is nice because it
gives someone something out of the box.  If they want to use RT or
code their own application in PHP, or whatever, the heavier elements
of integration are already done.

Best Wishes,
Chris Travers