I have a question, and a short story. I'm hoping one of the two will make enough sense for someone to have an answer :)
Question: What is the recommended way to place a store credit on a customer's account?
Story:
We have a custom-built system to automate some things and then submit them to LSMB via CLI. One of the things it does is manage customer credits. We have a liability account set up for credits - 2340.
When our system creates a credit, it submits an AR invoice to LSMB. This invoice has a single credit line item, which uses 2340 as the income account. It also has a single payment, which uses 2340 as the payment account.
We only just noticed (:P), this causes strange and mysterious things to happen. In tracking this down, I attempted to create such an invoice through the LSMB web interface, and I couldn't, because LSMB tells me I cannot use 2340 for both AR income and AR payment.
This leads me to believe that our system's invoice submission is invalid, which raises the question: what would be the correct way to do it? I tried to keep this succinct, but I can provide more details of our implementation if that would help.
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David Deller
Software Development
Terry Precision Cycling
(800) 289-8379