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Re: Credit on a customer's account



To phrase this a different way:

We basically need to put some money into the 2340 account, which can be tracked to a specific customer, and can be deducted later. Is this possible, either with an AR invoice or some other method?

David


On Sep 18, 2008, at 5:13 PM, David Deller wrote:

I have a question, and a short story. I'm hoping one of the two will make enough sense for someone to have an answer :)

Question: What is the recommended way to place a store credit on a customer's account?

Story:

We have a custom-built system to automate some things and then submit them to LSMB via CLI. One of the things it does is manage customer credits. We have a liability account set up for credits - 2340.

When our system creates a credit, it submits an AR invoice to LSMB. This invoice has a single credit line item, which uses 2340 as the income account. It also has a single payment, which uses 2340 as the payment account.

We only just noticed (:P), this causes strange and mysterious things to happen. In tracking this down, I attempted to create such an invoice through the LSMB web interface, and I couldn't, because LSMB tells me I cannot use 2340 for both AR income and AR payment.

This leads me to believe that our system's invoice submission is invalid, which raises the question: what would be the correct way to do it? I tried to keep this succinct, but I can provide more details of our implementation if that would help.

--
David Deller
Software Development
Terry Precision Cycling
(800) 289-8379





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