Re: Questions about LedgerSMB

[Charley Tiggs <..hidden..>]

Brett,

Answers in body of message below to the ones I can answer.  These are 
some good questions, though!

Brett Neumeier wrote:
>      1. What happens when there is a problem with the software?

Post a bug report in the tracker at sourceforge.net.  The core team is 
generally very good at addressing them in a timely manner.  If the 
problem is a little more urgent, post here or on the devel list to get 
someone's attention more immediately.

>      2. How would you rate customer service?

Awesome!  One or more folks are generally able to assist with any 
questions that arise.

>      3. How easy is it to query data?

How do you mean?  From within the application?  Once you learn the 
interface, it's fairly easy.  If you have access to programmers, it may 
be worth it to create custom queries in the meantime if you run into a 
need that isn't already addressed.  If you run into that problem, be 
sure to post a feature request in the tracker at sourceforge.net so that 
it can be addressed by someone.

>      4. Does having multiple users create issues?

Not in my experience.

>      7. Can we easily export reports to MS Excel?

Perhaps not the way you mean or, at least, not in any way that I've 
found.  You may have to roll your own.

>      8. Can we create imports from Excel files?

You'll have to roll your own import at the moment.  But if you have an 
expectation that it will impact the bottom line, it's generally 
discouraged unless you really know the schema of the db and what is 
supposed to happen.

>     10. Can we create custom fields for GL, AR, AP that can be used for
>         search and reporting?

Yes.  But you'll have to do some from the command-line app, psql.

>     12. Can we auto generate invoice numbers?

Yes, as long as they're numbers.  It should already do this for you.

>     13. Can I create AR reports by sales person?

Yes, but you may have to roll your own, depending on your needs.

Sorry I couldn't answer all of your questions.  Hope the answers I did 
give you were helpful.

Charley