Re: [ledgersmb-users] Internal Server Error (Receipt Module)

Hi Bernadette,

On Mon, Mar 4, 2019 at 7:31 AM Bernadette Nicole Rivera <..hidden..> wrote:

Hi Team,

Good day!

Can you please help us resolve our issue with regards the error that appeared on our system? Upon clicking the POST and PRINT button on Receipt Module the "INTERNAL SERVER ERROR" appears, we cannot proceed on our transaction due to that error. It's very inconvenient for the accounting team that they can't update their records, kindly, help us resolve this issue immediately.

Version of LedgerSMB 1.3.46

It's unfortunate you're on such an old version: this version doesn't come with community support anymore: it's been declared "End-of-life" on 18 December 2015 (more than 3 years ago!).

Is there a reason you can't run 1.5 or 1.6? Those are the currently supported versions. (However, I know that you had problems with this button on 1.5 or 1.6 as well, correct? I can look into fixing the button in 1.5/1.6; although I've tried to come up with solutions before and wasn't quite succesful...)

If you really need to have this fixed on your current version, I can only refer you to https://ledgersmb.org/content/commercial-support.

Regards,

Erik.

Hoping to hear from you soon and thank you.

--

Best Regards,

Bernadette Nicole C. Rivera
IT Support L1
Multistyle Specialist Inc.

+639289698563 / (02) 641-6515

Bye,

Erik.

http://efficito.com -- Hosted accounting and ERP.

Robust and Flexible. No vendor lock-in.