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Clarification on hotfix policy
- Subject: Clarification on hotfix policy
- From: "Chris Travers" <..hidden..>
- Date: Sun, 22 Apr 2007 11:18:09 -0700
Just a note: hotfixes are always available free of charge and are
committed to svn as soon as possible. They are a part of the
community project but are released outside the normal release
I added the "free of charge" wording because to date, nobody has
contacted me for any hotfixes I have released and I was wondering if
there was an expectation that these would only be available for those
who pay. That is not the case, and I appologize for any
We don't release these in general tarballs because we want to ensure
that there is additional (2-3 party) validation before we we release.
However, for those who are affected by the problems, I do ask for
prior contact so that if further problems are discovered, I can lend a
hand (also free of charge).
I do charge for labor in many cases and I do offer commercial support
accounts. Hotfix release and support however is separate and not a
part of this service.